Refund policy

Return and Refund Policy

Our 30-Day Guarantee

We want you to actually cook with it before you decide. Use your GrillGenie gear for up to 30 days from the day it arrives. Run the probe through a brisket, smoke some ribs, put the kit through a real weekend cook. If it isn't right for you, contact us within those 30 days and we'll arrange a refund.

You don't need to send it back unused or unopened. Using it is the point of the trial.

How to start a return

Email us with your order number and a short note on what didn't suit. We'll reply within one business day with return instructions.

What to send back

The item, its original packaging where you still have it, and everything it came with. Normal use is expected and is never a reason for us to refuse a refund. An item returned damaged beyond normal use, modified, or missing parts may be refunded in part.

Return postage

If it simply wasn't right for you, return postage is yours. If it arrived faulty, damaged or incorrect, we cover it and you choose a replacement or a full refund.

Exceptions

Gift cards cannot be returned or refunded. That's the only exception, and it doesn't affect your rights below if something is faulty.

Refunds

We'll email you once your return arrives and let you know if it's approved. Approved refunds go back to your original payment method within 5 business days.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights. Our 30-Day Guarantee sits on top of them.

Contact

hi@grillgenie.com.au
GrillGenie
241 Adelaide Street, Level 1 Suite 1105, Brisbane QLD 4000
ABN 68 924 891 233